Pathways Private Duty Receives 2015 Best of Home Care Provider of Choice Award
Sunnyvale-based Pathways Private Duty today announced that it has received the Best of Home Care Provider of Choice Award from Home Care Pulse. Awarded to only the top ranking home care providers based on client satisfaction scores, Pathways is now ranked among a select few home care providers across the country who have proven their ability to provide outstanding care.
“We want to congratulate Pathways Private Duty on receiving the Best of Home Care Provider of Choice Award,” said Aaron Marcum, CEO and founder of Home Care Pulse. “Since this award is based on client feedback, it demonstrates their dedication to providing the highest quality of care with a focus on client satisfaction. We are pleased to recognize Pathways’ dedication to quality, professionalism and expertise in home care.”
Best of Home Care Provider of Choice award-winners have contracted with Home Care Pulse to gather feedback from their clients by conducting live phone interviews with clients each month. As an independent third party, Home Care Pulse is able to collect honest and unbiased feedback. These award-winning providers have received the highest satisfaction scores from their clients in areas such as professionalism, services provided, compassion of caregivers and overall quality of care.
“This accolade by Home Care Pulse validates the devoted service we see our many health aides, certified nursing assistants and homecare aides providing every day to help clients function at their best,” said Nancy Ruma, Pathways Vice President for Private Duty. “It will also help people looking for help at home to see that Pathways can deliver the kind of heartfelt daily care they want for their loved ones.”
“Our goal at Home Care Pulse is to empower home care businesses to deliver the best home care possible,” said Marcum. “We are delighted to recognize Pathways Private Duty as a Best of Home Care Provider of Choice and celebrate their accomplishments as a trusted home care provider.”
To find out more about the “Best of Home Care” award or Home Care Pulse, please visit www.bestofhomecare.com.
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry’s top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry’s largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.
Pathways Private Duty is a Bay Area not-for-profit home care organization affiliated with Pathways Home Health and Hospice. With offices in Sunnyvale, South San Francisco, and Oakland, Pathways family of services reaches more than 5,000 families annually in five Bay Area counties. Pathways cares for patients wherever they live—at home, in nursing homes, hospitals, and assisted living communities.
Affiliated with El Camino Hospital and Sequoia Hospital since 1986, Pathways Private Duty is a member of the California Association for Health Services at Home and the Home Care Association of America. Pathways Home Health has been a HomeCare Elite Top Home Health Agencies award winner for the past four years. Pathways was a 2015 recipient of the Pilot Pioneer Award by Aging2.0, a worldwide “start-up accelerator” with a mission to fast-track innovations for improving the lives of older people, at their Global Innovation Summit.
For more information about Pathways, or to donate, call 888-755-7855 or visit www.pathwayshealth.org.