Patient-centered care is our priority

In keeping with our mission of improving the health of those we serve, especially those who are vulnerable, we are committed to providing quality care for every patient under our care. To ensure every patient experience is positive and every visit is a step toward improved results, our care team serves as a champion and advocate for their patients and family members. 

Providing patient-centered care is our priority and to ensure success, additional resources are available to guide and support our patients every step of the way. By increasing health literacy, patients can better manage their condition and develop healthy habits.

Call us first

Call us first

At any time, if you or a family member has questions or needs help, call us first. Our team of clinical experts and after hours nursing team are always available to answer your questions and support your needs. We may be able to help you avoid an unnecessary visit to the emergency room.  If you are experiencing a life-threatening emergency, please call 911 immediately.

Remote video visits

Video visits give patients the option to have a face-to-face virtual “visit” with their clinician and the ability to keep their caregiver involved in the communication process.

Our secure channels give patients more flexibility in talking to their nurse, screen-to-screen.

This technology is also about empowering the patient to become engaged in their recovery, and accomplishes this by enabling clinicians to assign condition-specific education to patients directly and monitor their engagement.

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Telehealth

Our state-of-the-art technology enables patients to become active in their recovery and have access to their care team at the touch of a screen. It’s an easy-to-use, modern solution that has been proven to help patients stay on their path to recovery and out of the emergency room.

Patients can take their daily vital signs (such as blood pressure and heart rate) and enter this information in the secure app on a tablet or smartphone. Patients will have a few follow-up questions to answer to help the nurse reviewing the information accurately assess their results. Our nurses will call to discuss any concerns and keep your physician up-to-date on your status.

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Medication management

Our comprehensive medication management program allows patients to have medications delivered straight to their home. Medications are organized and packaged to help patients manage their medication, adhere to their schedule and alleviate challenges or barriers to receiving prescribed medications.

This service provides a safer, more effective way to help ensure patients have the medication they need and are taking it the way they should. It’s one more way to keep patients safer and healthier in their own homes.

Ask your caregiver for additional information to see if this specialized patient resource may be a good fit for you.

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Insurance Coverage

Insurance Coverage

The cost of home health care service, under a doctor’s order, is often covered by Medicare, Medicaid, or private insurance. Our staff will determine if your home care needs are covered and will complete all the necessary paperwork.

Frequently Asked Questions about Home Health 

Whether you are looking into home health for the first time, curious about services or exploring costs, we can provide clear answers. Below, we have addressed some of the most commonly asked questions about home health, how it works and what to expect. 

Many health care treatments that were once offered only in a hospital, a doctor’s office or a nursing facility can now be done at home—things like IV therapy, wound care and stroke rehabilitation. Home health professionals such as nurses, physical therapists, occupational therapists, social workers and personal care aides provide services. The goal of home health is to improve your health and for you to become independent in managing your health.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

Home health includes a wide array of health care services to help recuperating, chronically ill or disabled patients at home. Home health care can be provided as needed and focuses on treating patients in a familiar environment and reducing return trips to the hospital.

Looking for more information? Please contact us to connect with a local representative.

Examples are people who need treatment for wounds, who need IV therapy, who must have rehabilitation after a knee or hip is replaced, or someone whose chronic illness has not been completely stable.

Looking for more information? Please contact us to connect with a local representative.

Your doctor orders home health and must be willing to continue to manage your care. You must have a problem that requires the services of a registered nurse, speech pathologist or physical therapist (sometimes called a “skilled need”), and you must be homebound.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

Home health is for people who are homebound, but this doesn’t mean you can’t leave home. It means that leaving home takes a great effort. It usually means that you need help from someone else and perhaps a wheelchair or walker to leave home. Patients may leave home for medical treatment, and occasionally for non-medical things (like attending religious services, attending a special event or getting a haircut) and still qualify for Home health.

Looking for more information? Please contact us to connect with a local representative.

Medicare, Medi-Cal and many insurance plans cover home health visits when ordered by your doctor. We will work with your insurance provider to check your coverage for home health.

Looking for more information? Please contact us to connect with a local representative.

Your doctor decides and is the one to give Pathways an order for home health. You must remain under the care of your doctor during the period you have home health.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

Your doctor decides which kinds of care you need—possibly a nurse, a physical therapist, a speech pathologist, or a combination. Only if you have at least one of those three, your doctor may also order an occupational therapist, social worker or personal care aide, depending on your condition.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.tive.

Often the doctor’s office will call Pathways. If you are a patient in the hospital, the hospital discharge planner may call. You may ask either the doctor or discharge planner about home health, or you can call us yourself; we will find out if your doctor would like to order Home Health for you.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

Pathways Home Health is very comprehensive and cares for people who need things such as wound care, physical rehabilitation after a stroke or surgery, intravenous (IV) medications, and help managing the symptoms of a life-threatening illness. Pathways also has programs for people with chronic diseases.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

These are diseases that get worse slowly over many years. Examples of chronic diseases are emphysema (COPD), heart failure, dementia, diabetes and sometimes cancer. The goal of our chronic disease programs is to teach people to successfully manage their disease and to recognize warning signs. This can help avoid trips to the hospital.

Looking for more information? Please contact us to connect with a local representative.

Pathways Home Health has nurses available 24 hours a day, seven days a week for consultation or home visits if needed.

Looking for more information? Please contact us to connect with a local representative.

Home health services are intermittent. Services are provided with short visits from healthcare professionals. No one comes to stay. Patients who need full-time nursing care do not qualify for home health.

Looking for more information? Please contact us to connect with a local representative.

The frequency of visits is based on the doctor’s order and the patient’s needs, and may vary from monthly to daily, but most commonly are one to two times a week. Visits are usually an hour or less.

Looking for more information? Please contact us to connect with a local representative.

If the patient has a skilled need and a nurse, speech pathologist or physical therapist is visiting, then the doctor may also order a home health aide to assist with personal care such as bathing, dressing, and shaving. Needing only personal care does not qualify for home health.

Looking for more information? Please contact us to connect with a local representative.

Home health is intended for short periods, such as a few weeks; it is not ongoing. Home health is provided just long enough to stabilize your health and teach you about managing your condition independently.

Interested in our services for yourself or a family member? Please submit our Patient Referral Form and a representative will contact you.

Supplies, like wound dressings, are paid for when they are ordered as part of your care. Equipment such as a wheelchair or walker is paid separately by Medicare. Medicare usually pays 80% of the amount they decide is appropriate. Pathways will arrange for an equipment company to bring items the doctor has ordered to your home.

Looking for more information? Please contact us to connect with a local representative.

Still have questions? Please contact us to connect with a local representative.